Cespedes, Carlos, Aedo-Farge, Angie, Saavedra-Velasco, Natalia, Torres-Sifuentes, Carlos, Dominguez, Francisco. Reduction of the rate of returns in the publishing sector through a management model using the Business Process Management methodology and 5S. LACCEI. 2023;1(8). doi:10.18687/LACCEI2023.1.1.888