Castillo-Muguerza, Fátima, Lama-Villar, Eduardo, Collao-Diaz, Martin, Quiroz-Flores, Juan Carlos. Service model based on Lean Service: Standardized Work and 5S to increase customer satisfaction in a veterinary SME. LACCEI. 2023;1(8). doi:10.18687/LACCEI2023.1.1.504